Communication is a Precondition to Quality.
Featuring Sam Yankelevitch
Leader247 Episode 03: The Power of Leadership and Communication
In this video from Episode 03, Sam Yankelevitch challenges the idea that communication is simply a “soft skill.”
When communication creates different meanings, it creates variation. And when variation is uncontrolled, quality suffers.
Key Insights
Miscommunication can be a source of uncontrolled variation.
Different meanings, backgrounds, languages, and terminology can affect the quality of action.
Communication happens before action—and therefore influences the quality of the result.
Quality communication should be treated as an operational requirement, not an optional soft skill.
This is just one piece of the whole system. Join a live Leader247 session and see how leaders are applying thinking like this inside real organizations.
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