What If Communication Is the Root Cause?
Featuring Sam Yankelevitch
Leader247 Episode 03: The Power of Leadership and Communication
In this video from Episode 03, Christian Wolcott challenges leaders to look at communication differently when solving problems.
What if communication belongs in your root-cause analysis? Sam explains how incomplete details, ambiguous language, jargon, acronyms, and different interpretations can contribute directly to operational problems.
Key Insights
Communication problems can be underlying causes of operational problems.
Ambiguous language and incomplete information create opportunities for failure.
Leaders can deliberately examine communication during problem-solving and root-cause analysis.
Better communication can reduce variation and improve the quality of action.
This is just one piece of the whole system. Join a live Leader247 session and see how leaders are applying thinking like this inside real organizations.
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