They aren’t resisting improvement.
Featuring Jess Orr
Leader247 Episode 13: Beyond Toyota — Building a Continuous Improvement System That Lasts
In this video from Episode 13, Jess Orr reframes one of the most common assumptions in continuous improvement: people are not always resisting improvement.
Often, people are resisting being told what to do by a corporate CI team or outside group that does not understand their daily reality. That distinction matters.
When improvement is pushed from outside the work, it feels imposed. When leaders take time to understand the current state, the work, and the problems people are actually facing, improvement becomes useful instead of performative.
Key Insights
Resistance is often a response to disconnection, not improvement itself.
CI leaders earn trust by understanding the work first.
Improvement works better when it is done with people, not to people.
This is just one piece of the whole system. Join a live Leader247 session and see how leaders are applying thinking like this inside real organizations.
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